Plexus
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Improved Features:
This list describes some of the improved software features and functionality of the Digital 2.0 Plexus system.
- Busy Inquiry
- Busy Inquiry will give information about monitored user groups. Information about the user group includes: the number of calls currently in the user group's busy hold queue, the amount of time that the oldest call has been in the user group's busy hold queue, the number of users currently in the user group, the total number of calls answered, the number of queued calls that hung up, and the number of queued calls that pressed # to leave a message.
- Busy Queuing - User
- Users now enable / disable their personal Busy Queuing from their extension with a single touch of a button or by dialing a feature code.
- Busy Queuing - User Group
- Users can now receive notification of calls waiting in a user group’s busy Queue. See Call Notify.
- Call Broker
- Plexus Key Telephones (PVT-30/30D and PDT-30D version 2.0) now maintain calls placed on hold on the Call 1 - 3 Keys to simplify call retrieval.
- Call Distribution Management
- Plexus systems now support six different distribution methods. They are Linear, Circular, Least Busy, Multiple, Manual, and Single Shot.
- Call Forwarding
- Call Forwarding enables users to temporarily define their backup. The backup can be set to immediately or selectively forward calls to an internal entity or an off-site telephone.
- Call History Reporting (also known as SMDR)
- SMDR output is more detailed. SMDR output can show how long calls rang, were on hold, or were in a busy queue. SMDR also shows if a call reached a no-answer, busy, or DND status at an extension the call was routed to.
- Call Hold: Consult
- Appears as a green flashing LED on a mapped programmable key or a Call 1-3 key form the phone that placed the call on hold. This helps prevent ‘lost’ calls when calls are placed on hold.
- Call Hold: Exclusive
- Appears as a green flashing LED on a mapped programmable key or a Call 1-3 key form the phone that placed the call on hold. This helps prevent ‘lost’ calls when calls are placed on hold.
- Call Hold: System
- Appears as a green flashing LED on a mapped programmable key or a Call 1-3 key form the phone that placed the call on hold. This helps prevent ‘lost’ calls when calls are placed on hold.
- Call Recall
- Calls that time out on hold now recall to the party that placed the call on hold as opposed to a recall cover pilot.
- Caller ID
- Plexus Keyphones (version 2.0) can now store Caller ID information from the last 30 external calls that rang to that Keyphone.
- Day/Night Service
- A key programmed as Function 04 can provides a one-touch day/night mode switching. The key will provide a visual indication of the current time mode.
- Exclusive Hold
- Appears as a green flashing LED on a mapped programmable key or a Call 1-3 key form the phone that placed the call on hold. This helps prevent ‘lost’ calls when calls are placed on hold.
- Flash - System
- Plexus Keyphones can send an internal ‘flash’ for accessing feature codes without certain codes requiring pre-programming.
- Flexible Call Backup
- Call Forwarding enables users to temporarily define their backup. The backup can be set to immediately or selectively forward calls to an internal entity or an off-site telephone.
- Group Hunt (see Call Distribution Management)
- Headset Mode
- Plexus Keyphones (version 2.0) provide a key that can be programmed to provide one-touch enabling / disabling of headset mode.
- Key Telephone Configuration
- Key Telephone Configuration has been simplified to allow an end-user supervisor the ability to make simple/small changes to the configuration. E.g., user’s name.
- Key Telephone Programming
- Limitations on the number of personal speed dials have been eliminated. Programming the Key Telephone no longer causes the Key Telephone to reset. Manual Programming of version 2.0 Key Telephones can be done while on a call.
- Operator Console support
- Plexus systems support the Plexus DSS-60/DDSS60 Operator Console for extended Direct Station Select (DSS) and Direct Trunk Select (DTS) applications such as a receptionist or operator station. The operator console is also useful for front-desk use at a hotel or motel. The keys on the Operator Console can be programmed as Monitor, Feature, Function, or Filter Keys.
- Password Security
- Plexus systems utilize password security in the following areas: Authorization Management, User Alias, DISA/RSS, Key Telephone Configuration, and System Administrator Privilege. User and user group passwords can all be entered at once with random password generator. The feature and applicable password are as follows:
-
Feature
Applicable password
Authorization Management User/User Group User Alias User DISA/RSS DISA Key Telephone Configuration Admin Software Link Access Admin Software Operation Access <Plexus Admin Program System Administrator Privilege Admin - Privacy Management
- Privacy Management deals with a user’s ability to intrude on or monitor other users that are either busy or in DND mode. There are several features that deal with user privacy. They are Do Not Disturb (DND), Do Not Disturb (DND) Override, Call Intrude, Call Monitor, and Silent Monitoring. Intrude, monitor, and override privileges are granted by the System Administrator. Privileges may be granted on a limited basis or on a system-wide basis. Users can even grant intrude and monitor privileges to other users on a per conversation.
- Programmable keys: Key Telephone
- Limitations on the number of personal speed dials have been eliminated. Programming the Key Telephone no longer causes the Key Telephone to reset. Several Keys are preprogrammed or have additional menu choices for expanded capabilities.
- Remote System Management (RSM)
- Better linking capabilities to minimize broken links during updates or remote service.
- Speed Dial: Personal
- Limitations on the number of personal speed dials have been eliminated.
- Speed Dial: System
- The System Speed Dial feature enables up to 100 frequently dialed telephone numbers to be programmed into the system for use by all system users. Users utilize a system speed dial number by entering a feature code (Feature 55) followed by the unique two-digit speed dial code (00-99). Each programmed telephone number can be up to 20 digits in length, including pauses, *, and #.
- Station Message Detail
Recording (SMDR)
- See Call History Reporting
- Trunk Routing
- Trunk Routing defines the manner in which incoming calls are routed within the Plexus system. The Plexus system has the ability to route incoming calls to users, user groups, and automated attendants. Plexus systems support four different routing methods. They are Fixed, DID, Mapped DID / DNIS, and Caller ID / ANI.
- Universal Answer
- With Universal Answer privileges: When a call is ringing to a user or trunk mapped on the user’s Key Telephone, the DSS or DTS key will begin flashing red. The Key Telephone may be set up to audibly notify the caller of these ringing calls (see Call Notify). The user may answer these calls by pressing the flashing key.
- Universal Retrieve
- Universal Retrieve enables a Plexus Key Telephone user,
with the appropriate privileges, to retrieve a call (either internal or external) from
another user’s Busy Hold Queue or from a user group’s Busy Hold Queue.
Universal Retrieve also allows users to receive call notification of calls in user group Hold Queues. In order to be notified of these calls and retrieve these calls, the user must have a DSS key mapped to monitor the user group. - XOS Upgrade Management
- Each new release of the Switch Operating System (XOS) is easily and conveniently uploaded to the system using Plexus Administrator. The new XOS file may be uploaded locally through a direct serial connection or remotely through a modem connection. The XOS upgrade will not immediately take effect. The XOS upgrade will not be complete until the system resets. This allows for an XOS upgrade at any time but the actual reset taking effect at a convenient time for the end users.
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