Plexus
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New Software Features:
This list describes some of the new software features and functionality of the Digital 2.0 Plexus system.
- Plexus Configuration Wizard
- For new users, the Plexus Configuration Wizard can set up
a functioning configuration. This configuration will set up all parameters to allow basic
access to features, trunks, extensions, voice-mail, and auto-attendants.
For experienced users, the Plexus Configuration Wizard provides a major time savings. The configuration, including voice mailboxes and a basic auto attendant, is created with minimal effort. This configuration ensures that all parameters have been set to provide access to features, trunks, extensions, voice-mail, and auto-attendants. Another benefit is that all new configurations will be set up with a similar structure, aiding in system maintenance. - Account Codes: Forced
- Account Codes: Forced forces the user to tag calls with a numeric label of up to 12 digits in length before making any external calls. These codes are useful for billing and reporting purposes. Account Codes are included with the call record in the SMDR output.
- Agent Log Off / Agent Log On
- Allows users to log in and out of user groups. The system will recognize this user as a member of the user group even if this user is not part of the user group in the system configuration. The system will place these users last in line behind currently logged on users for call routing purposes.
- Agent Not Ready / Agent Ready
- Allows users in a group to prevent receiving group calls while staying available for calls that are routed directly to the user’s extension. While Not Ready, the system will read this user as busy for user group call routing purposes but available for calls routed directly to the user's extension.
- Answering Machine Emulation
- The Answering Machine Emulation feature enables a Plexus Key Telephone user to listen to callers as they leave a message in the user’s voice mailbox. As the user is screening the call, they can choose to speak to the caller or allow them to continue leaving a message.
- Authorize User
- The Plexus system can allow users to temporarily
authorize their external call privileges on another user's extension without logging into
that extension (e.g., this can be used for a phone in a common area with no trunk access
privileges). This is called Roaming - Voluntary Authorization.
The Plexus system can also be set up to force a user to verify their identity before placing external calls. The user must Validate Trunk Access for placing each external calls during the day and/or night (e.g., this can prevent a phone in a common area from being used to place external calls in the middle of the night). This is called Validate - Forced Authorization. - Block On Call Termination
- When a user is on an internal or external and the other party disconnects, block on call termination provides a busy signal to the user rather than the normal dial tone. This feature emulates the disconnect tone that several phone services send after the remote party disconnects from a call.
- Busy Queuing - User
- The Busy Queuing - User feature places external calls to a busy user into a temporary Hold Queue. The held calls are routed to user when the user becomes available. The system can give a reassurance message to the held caller or can do a temporary routing of the call to a system entity (user or user group) to provide a reassurance to the caller.
- Call Backup - User / User Group
- Call Backup provides an intermediate level of coverage for users and user groups. In cases where the user is unavailable or there is no available agent in the target user group, calls route to the applicable backup entity (if defined) before routing to coverage. Different backup entities (i.e., user, user group, voice ID, external operator, or answering service) can be defined for each unavailable state.
- Call Coaching
- Call Coaching allows a user to intrude on a target user’s call to coach the target user through the call. The user will be able to hear the target user's conversation, but the remote party will be unaware of the intrusion and will not hear the calling user’s coaching.
- Call Notify
- Call Notify enables a user to be notified of calls ringing to monitored users, calls ringing to monitored trunks, and calls in the Hold Queue of a monitored user group. The system will notify the user by sending a stutter tone through the user’s speaker or handset.
- Caller ID Redial
- Allows users to returns calls using the Caller ID information stored in the Keyphone Caller ID buffers.
- CTI Interface
- BBS Telecom is developing a Computer-Telephony Interface
(CTI) solution aimed at small centers. The Plexus Telephone System uses the new
CTI-version of the DXP card to provide third party call control using CSTA-standard
commands. Dialogic’s CT Connect provides high level TAPI, TSAPI, and CT Connect APIs
and is a required part of the solution.
Please contact your BBS Telecom representative for further details on the Plexus CTI solution. - Direct Inward Dialing
- Direct Inward Dialing (DID) is a service offered by
telephone companies in which the last digits (typically two to four) dialed by the caller
are forwarded to the Plexus system on a DID trunk. Calls are routed within the Plexus
system based on these digits.
DID allows the system to have several inbound dialed numbers that route directly to different users, user groups, auto attendants, etc. DID also allows the system to have more telephone numbers than it has trunks because not all telephone numbers will be in use at the same time. - Least Cost Routing
- Least Cost Routing is used to direct outgoing calls to specific trunks and/or to pre-dial specific PIC codes to utilize the most cost-efficient route for each call.
- Monitor Group Statistics
- Users can access information about user groups. Pressing Screen and the DSS key mapped to a user group displays: _Queued (number of people currently on hold in the Queue), _Min (the time in minutes the oldest call has been in the Queue), _Mbrs (the number of users logged on to the group), _+ (total calls answered), _- (Queued calls that disconnected), and _? (calls that pressed '#' to leave a message). If the user group does not have Hold Queue enabled, all Hold Queue information will remain at 0.
- Validate Trunk Access
- The Plexus system can be set up to force a user to verify their identity before placing external calls. The user must Validate Trunk Access for placing each external calls during the day and/or night (e.g., this can prevent a phone in a common area from being used to place external calls in the middle of the night). This is called Validate - Forced Authorization.
- Whisper Page
- The target user (paged user) must be on a Digital Keyphone only. Whisper Page allows a user to page a busy user through handset/ speaker without interrupting the conversation. The calling user will not be able to hear the target user's conversation and the remote party will not hear the page.
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