New hardware available includes:

• T-1/E-1 CAS Digital Trunk Interface Card
  
• ISDN PRI Digital Trunk Interface Card
  
• ISDN BRI Digital Trunk Interface Card
  
• Direct Inward Dial (DID) Analog trunk Interface Card
  
• Digital Extension Interface (DEI) Card
  
• PDT-30D Digital Key Telephone
  
• PDT-22D Digital Key Telephone
  
• DDSS-60 Digital Operator Console
  
• PVT-30D Analog Key Telephone (version 2.0)
  
• DXP Card with CTI Interface

New software features include:

This list describes some of the new software features and functionality of the Digital 2.0 Plexus system.

• Plexus Configuration Wizard
  
• Account Codes: Forced
  
• Agent Log Off / Agent Log On
  
• Agent Not Ready / Agent Ready
  
• Answering Machine Emulation
  
• Authorize User
  
• Block On Call Termination
  
• Busy Queuing - User
  
• Call Backup - User / User Group
  
• Call Coaching
  
• Call Notify
  
• Caller ID Redial
  
• CTI Interface
  
• Direct Inward Dialing
  
• Group Monitor
  
• Least Cost Routing
  
• Validate Trunk Access
  
• Whisper Page

Improved software features include:

This list describes some of the improved software features and functionality of the Digital 2.0 Plexus system.

• Busy Inquiry
  
• Busy Queuing - User
  
• Busy Queuing - User Group
  
• Call Broker
  
• Call Distribution Management
  
• Call Forwarding
  
• Call History Reporting (also known as SMDR)
  
• Call Hold: Consult
  
• Call Hold: Exclusive
  
• Call Hold: System
  
• Call Recall
  
• Caller ID
  
• Day/Night Service
  
• Exclusive Hold
  
• Flash - System
  
• Flexible Call Backup
  
• Group Hunt (see Call Distribution Management)
  
• Headset Mode
  
• Key Telephone Configuration
  
• Key Telephone Programming
  
• Operator Console support
  
• Password Security
  
• Privacy Management
  
• Programmable keys: Key Telephone
  
• Remote System Management (RSM)
  
• Speed Dial: Personal
  
• Speed Dial: System
  
• Station Message Detail Recording (SMDR) (See Call History Reporting)
  
• Trunk Routing
  
• Universal Answer
  
• Universal Retrieve
  
• XOS Upgrade Management